Return Policy

Last updated: 7 October 2026

Return Policy — Returns, Replacements and Refunds

NOMBERONE — WENZHOU ITRAVEL LUGGAGES CO. LTD.

1. Scope

This Return Policy applies to wholesale transactions between WENZHOU ITRAVEL LUGGAGES CO. LTD. (brand NOMBERONE) and business customers. It forms part of, and should be read together with, our Terms and Conditions. As a business-to-business supplier, we do not operate a consumer-style returns scheme. Returns, replacements and refunds are governed by the notification deadlines and conditions set out below.

1. Notification Deadlines

Please inspect your shipment promptly on arrival. The following deadlines apply:

• Shortage, wrong item or wrong specification — written notice within seven (7) calendar days of arrival.
• Visible damage in transit — written notice within seven (7) calendar days of arrival, and a note on the carrier’s delivery receipt.
• Concealed manufacturing defect — written notice within seven (7) days of discovery and, in any event, within twelve (12) months of the Bill of Lading date.

Every notice must include photographs and video where possible, carton marks, the quantity affected, the item or SKU, the container number and the packing list reference. Claims that cannot be verified against the shipping documents may be declined.

1. Our Remedies for Defective, Damaged or Incorrect Goods

Where a claim is verified and is attributable to us, we will, at our option:

(a) supply replacement parts free of charge with your next shipment;
(b) replace the affected units in your next shipment; or
(c) issue a credit note for the value of the affected goods, deductible from a future invoice or refundable on request.

Replacement of parts is our standard first remedy, because it is the fastest and lowest-cost route for both sides — wheels, handles, zippers and locks ship in small cartons at low freight cost, whereas returning complete containers is slow and expensive for everyone.

1. Returns of Non-Defective Goods

4.1 We do not accept returns of non-defective goods as a matter of routine, because most of our production is made or configured to your order.

4.2 Where we agree in writing to accept a return of standard, non-customised stock items, the following conditions apply:

• a return request must be submitted within 14 days of arrival;
• the goods must be unused, in original unopened cartons and in saleable condition;
• we will issue an RMA number which must appear on the outside of each carton;
• return freight, insurance and all associated costs are for the Buyer’s account;
• a restocking and inspection fee of 15% of the returned value applies;
• the goods must reach us within 30 days of the RMA being issued.

4.3 The following cannot be returned under any circumstances:

• goods carrying the Buyer’s logo, custom colour, custom size or custom packaging;
• SKD (semi-knocked-down) and flat-pack orders;
• spare parts, wheels, handles and other components already fitted or used;
• ride-on children’s products once assembled or used;
• B-grade, clearance or special-price stock;
• goods damaged by the Buyer, its customer or any third party.

1. Return Procedure

2. Send your claim to sales@itravel-luggages.com with photographs, video and the affected quantity.

3. We review and confirm within 3 working days whether a return, replacement or credit is approved.

4. If a physical return is approved, we issue an RMA number and the return address.

5. Pack the goods securely, mark the RMA number on the outside of each carton and ship by a method agreed with us.

6. Returns sent without an RMA number, sent freight collect, or sent to an address other than the one we specify may be refused.

7. On arrival we inspect the goods and confirm the outcome to you in writing.

8. Refunds

Approved refunds are normally issued as a credit note applied to your next order, which is faster and avoids bank charges on both sides. Where a cash refund is agreed, it is made by bank transfer to the account from which the original payment was received, within 15 working days after we complete our inspection. Bank charges are for the Buyer’s account. Refunds are calculated on the invoiced value of the affected goods only and do not cover freight, duties, taxes or other third-party costs.

1. Warranty Replacement Parts

Our products carry a twelve (12) month warranty against manufacturing defects from the Bill of Lading date. Warranty claims follow the procedure in Clause 3 and Clause 5 above. Warranty parts are supplied free of charge; the freight cost for warranty parts is for the Buyer’s account unless otherwise agreed in writing. Cosmetic wear, misuse, overloading, airport or airline handling damage and unauthorised repair are excluded.

1. Transit Damage and Insurance Claims

Where goods are damaged in transit and cargo insurance was arranged, please also submit a claim to the insurer within the period stated in the insurance policy. We will supply the commercial invoice, packing list, loading photographs and video, and carton-mark records needed to support your claim. Where no insurance was arranged, risk and loss are allocated in accordance with the agreed Incoterm.

1. Order Cancellation

• Before materials are purchased — cancellation is free of charge and the deposit is refunded in full.
• After materials are purchased or production has started — the Buyer pays all costs actually incurred, including customised materials, tooling, printing and labour.
• After shipment — orders cannot be cancelled. Please refer to this policy for any quality issue arising after arrival.
• Deposits for custom (OEM / ODM) orders are non-refundable once production has started.

1. Contact

Returns and claims: sales@itravel-luggages.com

Please include your order number, Proforma Invoice number and container number in all correspondence. This helps us trace the shipment and resolve your claim faster.